Case Study:

How Marc Jacobs creates "one-stop-shops" with PageTiger

Marc Jacobs set out to craft a unique and immersive onboarding journey for their Retail Managers and Assistant Store Managers.

PageTiger was the tool that transformed Marc Jacobs' onboarding process into a carefully curated, vibrant, immersive learning experience.

The results?

Copy of LL Slides 2024 (1)
One
-stop-shops for all resources
Hundreds
of Retail Managers onboarded across hundreds of stores
Global
workforce engagement

The challenge

Marc Jacobs needed an educational tool that didn’t just teach new Retail Store Managers static facts but went beyond surface-level training, offering in-depth insight into Marc Jacobs' heritage, unlocking their Brand DNA and inspiring loyalty.

 

The Learning Team collaborated with departments worldwide to assemble the content and tools, ensuring uniformity in messaging and training across all stores.

PageTiger allows us to elevate and engage our employees, bringing a high-end, curated feel to our learning and communication content.

 

Marisa Louviot, Director, Global Training & Development at Marc Jacobs

The solution

The Marc Manual - On Your Marc

From HRIS and intranet, to the brand’s comms channels and SharePoint, the guide served as a central hub for seamless onboarding, ensuring that employees are fully immersed in the Marc Jacobs Ecosystem from day one.
Screenshot 2024-10-07 133941

 

The Guide featured:

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Video Embed

  • Ensuring content is more engaging and information-retentive 
  • Creating a more visually immersive onboarding experience
  • Providing an auditory learning experience

Automation

  • Automating page turning
  • Encouraging self-assessment throughout the guide
  • Implementing interactive learning functionality

 The ease of use and its interactivity functionalities have made it our go-to platform for all retail, corporate and communication tools at Marc Jacobs.

 

Marisa Louviot, Director, Global Training & Development at Marc Jacobs

The results

Through the team's innovative approach to immersive onboarding and brand education with PageTiger, Marc Jacobs has set a new standard for luxury retail onboarding, where learning meets artistry, and passion meets excellence.

One -stop-shops for all resources

Hundreds of Retail Managers and Assistance Managers onboarded

Global workforce engagement and collaboration

Our employees love using PageTiger because it simplifies tools and allows us to create “one-stop shops” for all resources.

 

Marisa Louviot, Director, Global Training & Development at Marc Jacobs

Badge of Excellence (High-Res)-01 1
Recognised with the PageTiger Badge of Excellence for Immersive Learning Content
 
The Marc Manual - On your Marc has been awarded the PageTiger Badge of Excellence for its groundbreaking use of immersive design and interactivity.

Marisa Louviot, Director, Global Training & Development

 
Under Marisa's leadership and her intuitive use of PageTiger, Marc Jacobs has set a new standard in luxury retail education, delivering a seamless blend of history, product knowledge, and brand DNA to empower teams worldwide.
Marisa

Create immersive experiences

PageTiger isn’t just about creating documents.

It’s about revolutionising the way organisations communicate and engage with their people.

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