How Marc Jacobs creates "one-stop-shops" with PageTiger

Graphic of Marc Jacobs bags in the background, with The Marc Manual front cover awarded a PageTiger Badge of Excellence

Industry

Retail

Challenge

Marc Jacobs needed an educational tool that didn’t just teach new Retail Store Managers but went beyond surface-level training, offering in-depth insight into Marc Jacobs' heritage, unlocking their brand DNA, and inspiring loyalty.

SOLUTION

PageTiger was the tool that transformed Marc Jacobs' onboarding process into a carefully curated, vibrant, immersive learning experience.

One

-stop-shops for all resources

100+

Retail Managers onboarded

Global

workforce engagement

"PageTiger allows us to elevate and engage our employees, bringing a high-end, curated feel to our learning and communication content. The ease of use and its interactivity functionalities have made it our go-to platform for all retail, corporate and communication tools at Marc Jacobs."

Marisa Louviot

Director, Global Training & Development at Marc Jacobs

Immersive Onboarding

Marc Jacobs set out to craft a unique and immersive onboarding journey for their Retail Managers and Assistant Store Managers.

PageTiger was the tool that transformed Marc Jacobs' onboarding process into a carefully curated, vibrant, immersive learning experience.

The Challenge

Marc Jacobs sought an educational tool that did more than just present static facts to new Retail Store Managers. They needed a solution that provided deep insights into the brand’s heritage, uncovered its core DNA, and fostered lasting loyalty.

To achieve this, the Learning Team worked closely with departments worldwide, curating content and resources that ensured consistent messaging and training across all stores.

The Solution

The Marc Manual - On Your Marc

From HRIS and intranet, to the brand’s comms channels and SharePoint, the guide served as a central hub for seamless onboarding, ensuring that employees were fully immersed in the Marc Jacobs Ecosystem from day one.

The Results

Through the team's innovative approach to immersive onboarding and brand education with PageTiger, Marc Jacobs has set a new standard for luxury retail onboarding, where learning meets artistry, and passion meets excellence.

"Our employees love using PageTiger because it simplifies tools and allows us to create “one-stop shops” for all resources."

- Marisa Louviot, Director, Global Training & Development at Marc Jacobs

Recognised with the PageTiger Badge of Excellence for Immersive Learning Content

The Marc Manual - On your Marc has been awarded the PageTiger Badge of Excellence for its groundbreaking use of immersive design and interactivity.